Problem with Support fxdreema - no any answer

[emaniek]

Dear Sirs,

I send some emails (within some days) to support - some more than 7 day. No any reply. Support working or not? I send email to: support@fxdreema.com
,but no any reply, no contact. No any wrong server reply - support received emails, but no any reply.

If no support then pls remove this point: ""Free support" from main page fxdreema.com

My experience with support:

• some first days - reply within some hours,
• after about two weeks - reply some days,
• after sbout month - reply 7 days,
• after half year subscribtion - no reply!!!

No reply for more emails - i send within last week 7 emails first 02 Sept. - no any reply!

Thanks.

Regards
Irek

[roar]

Hi @emaniek!

Bombarding the admin with a dozen emails will not help, I'm afraid.
He will answer your messages, eventually.

If it's a technical challenge, I'ts usually faster to ask from this forum, there's more than 1 person answering.

[l'andorrà]

The truth is that the admin is the only one answering questions through the support email. Are you a free user? Being a paying subscriber also helps. Otherrwise I agree with roar. Probably in this forum you will find some initial help.

[emaniek]

no free, I'm subscriber.

[l'andorrà]

I'm afraid support service is the weak point of fxDreema. I've told it to the administrator in the past and he's aware of it, but the option for a 24/7 full support service means raising up membership fees so it's not an easy decision for him to take.