Is this forum read by the administrator?
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The last message from the administrator in this forum was almost TWO months ago. Is this a subtel way to tell us no to write here anymore? I'm really worried about not seeing any fixing activity on this platform! This is specially true when considering its performace on MT5, far from good when compared to MT4.
Is this the beginning of the end of fxDreema?
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he's active, he replied to all his unread forum posts 2 days ago. performance on mt5 is because mt5 is shit when it comes to that.
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Is the administrator the same person attending all forums? I see a lot of messages on all subforums for a single person to offer any 'official' response. Are there any other members of the fxDreema staff offering support?
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there are users who know fxdreema and coding who offer help, only fxdreema actually works on the project, but we all offer help just post a question in the question section. sometimes it takes a day or two but someone usually responds.
he's busy, there's a lot of stuff to do to keep it running. that's why users help other users when it comes to helping with a project
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That's not the solution. This is a commercial site. If I pay for a service, I want that service! I don't expect all other clients helping me!
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If you are importing any data or using something like tick data suite maybe it has corrupted your meta trader. Have you tried reinstalling it ?.
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one man can't hold the world together. what do you need? maybe I can help
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@isp00rt said in Is this forum read by the administrator?:
That's not the solution. This is a commercial site. If I pay for a service, I want that service! I don't expect all other clients helping me!
You paid for the tool as is, there is no paid helping service
Admin is working on rough bugs immediately, but something is not possible. Most random errors are produced by MT5, especially after updates from the side of MT5. I think your issue will not be solved, because other people are using the blocks as they are (the counting pips problem). You can try to find an workaround, or use what works (MT4). I think, you found some help in your 400 posts, people did their best what was possible in their free time, for free.Between trading and gambling is a very small gap, be careful.
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Firstly let me clarify that when I say the administrator is not reading the forum, I mean the Bugs forum only, not all the other.
Secondly let me express my frustration for my expectations about MT5 on fxDreema being shattered. I will have to accept that this tool will never be as developed for MT5 as for MT4.
Thirdly, I want to express my gratitude towards Spuzy and Hadees for their interest in my problem. Let me show you what is torturing me:
a) This problem with MT4 to MT5 conversion:
https://fxdreema.com/forum/topic/6996/same-blocks-different-results-for-mt5No response so far.
b) This problem with custom indicators on MT5:
https://fxdreema.com/forum/topic/6982/my-first-manually-customized-indicator-doesn-t-workIn this case the admin was perfectly kind and informative, no complain on that side. Unfortunately, no explanation can be found anywhere as to why that happens.
Sorry for my bitterness, but I feel there should be a more efficient way to solve technical problems like those apparenty are.
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@miro1360 said in Is this forum read by the administrator?:
@isp00rt said in Is this forum read by the administrator?:
That's not the solution. This is a commercial site. If I pay for a service, I want that service! I don't expect all other clients helping me!
You paid for the tool as is, there is no paid helping service
Admin is working on rough bugs immediately, but something is not possible. Most random errors are produced by MT5, especially after updates from the side of MT5. I think your issue will not be solved, because other people are using the blocks as they are (the counting pips problem). You can try to find an workaround, or use what works (MT4). I think, you found some help in your 400 posts, people did their best what was possible in their free time, for free.This is what is said on the 'Support' page of fxDreema:
It's better if you put your question in the forum, but if you prefer intimacy, use the contact form below or send an e-mail to support@fxdreema.com.
It is true that solving problems on the forums is 'The tool as is', but as you can read personal support is also offered. This is why that email address is called 'support', I guess.
I know I can MT4 instead fo MT5 and trying workarounds, but then why is MT5 offered? Why not limiting fxDreema to MT4 only?I will never be grateful enough with all people who have helped me in this forums for years, including you miro, probably the foremost contributor to my knowledge of this platform. Let me publicly acknowledge you impressive work on tutorials and free help to everyone here.
But that is not the problem. I think this is the moment to tell the administrator that he needs take a leap forward to improve the way technical support is offered so far. He's crearly overwhelmend by the management of this site. This is clearly an impressively achieved one-man company. IMHO what is required now is a few additional hands dedicated to deal with this huge daily background on the forums while he focus his precious time on improving the platform from a technical point of view.
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MT5 is offered because a lot of things are working. Sometimes is an error produced, but a lot of things is ok.
I think, his support email is mostly for problems with the site itself, like something is down, blocks are not working or showing right an so on.
I experienced other web projects (not for EAs) which worked as a ticketing system. You paid for month or year payment for technical support, even for the current unsolved bugs (if the member was not able to deal with them). The basic questions were solved like one answer per day, your respond and the answer next day or even worse. If a question was more complicated (staffs team decided ) the custom solution was offered with additional payment (not cheap :D).
I don't think this is what you (or other members) want to see hereBetween trading and gambling is a very small gap, be careful.
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@miro1360 said in Is this forum read by the administrator?:
I don't think this is what you (or other members) want to see here
Why not if offered as an extra price? I would be more than happy to pay an extra price for a service like that. Maybe a complementary monthly fee separated from the present ones. Has the administrator considered it?
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I don't know. we'll see what the future bring
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A couple of days ago some 3rd part EA seller passed away and his clients could NOT get the service they were promised. God forbid, but what happens to FXDreema if anything bad happens to the owner? Is there a backup plan?
Will we lose everything? -
@unicornmadness said in Is this forum read by the administrator?:
A couple of days ago some 3rd part EA seller passed away and his clients could NOT get the service they were promised. God forbid, but what happens to FXDreema if anything bad happens to the owner? Is there a backup plan?
Will we lose everything?Tha't a very good question.
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@unicornmadness said in Is this forum read by the administrator?:
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Is there a backup plan?
Will we lose everything?You must back up all your EAs in MQL4 or MQL5 code. You will have these EAs in code. This code can be edited by an experienced programmer. Nothing more, nothing less
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Sure, I get that. But what happens to access to the software? That is my main concern.
Will we need to start to learn another 3rd party software? I hope not. -
This thread is crazy lol. The most important thing is the logic used if you have that then you can still make EA
